Frequently Asked Questions
Everything you need to know about your Camp Chef order and outdoor cooking equipment.
What is the standard shipping timeframe for large pellet grills?
Standard shipping for grills and heavy equipment typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on your outdoor cooking products?
Yes, we offer a comprehensive warranty ranging from 1 to 3 years depending on the product category. This covers manufacturing defects and structural integrity under normal use.
What is your return policy for unused items?
We accept returns on unused products in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your cast iron products pre-seasoned?
Most of our cast iron cookware comes with a 'True Seasoned Finish,' meaning it is ready to use right out of the box. We recommend a light rinse and dry before your first cook.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for larger purchases.
How do I find replacement parts for an older stove model?
You can browse our 'Parts' category by searching for your specific model number. If you cannot find the exact component, our customer support team can assist in identifying compatible replacements.